Terms, Conditions and Policies

SlabWorx brings concrete expertise, technical assessment and field evidence together. We provide assessment, site-data collection, analysis and verification services alongside concrete installation, repair, resurfacing and refinishing. Each engagement is defined around the asset, the question to be answered and the result or deliverable included in the agreed scope.

Customers can purchase assessment and verification as standalone services. In those engagements, collecting relevant evidence, interpreting it and communicating the findings are the work being purchased. When construction is included, project records also support review of the performed work against the agreed scope and applicable specifications. The value combines professional judgment, planning, field execution where included, and a documented basis for decisions.

SlabWorx uses SlabWorxOS, AssetGuard and FieldWorx within its field-service and project-information approach. These systems support the connection between project records, field observations, review and follow-up. Where included and supported by available information, digital asset models and condition data help identify when updated observations or physical follow-up may be appropriate. The relevant engagement determines the tools, activities and deliverables involved.

This approach gives customers a practical way to understand what has been assessed, what has been agreed, what evidence supports a finding and what comes next. A defined scope, documented changes, product-specific care information and an established route for concerns provide continuity beyond the time spent on site. Proprietary methods remain internal; the customer-facing record focuses on the agreed service, relevant findings and responsibilities.

The sections below explain that working approach and the policies supporting it, including scope, payment administration, communication, workmanship review, site preparation and project information.

This page provides a consolidated public reference to SlabWorx’s internal service policies, professional practices and customer responsibilities concerning past, ongoing and future projects. Each engagement remains governed by its applicable signed or otherwise validly accepted agreement, proposal or invoice, subject to law. SlabWorx reserves the rights and remedies provided by that agreement and applicable law. Making these policies available in one location does not retroactively add or change contractual obligations or make an inquiry, call or email acceptance of every provision. Contractual changes require the approval specified in the applicable agreement.

The project agreement

The project documents identify the scope, price, payment obligations, warranty and other agreed terms. Review them together with these policies and retain the version applicable to your project.

Changes requiring written approval from both parties follow that process. Conversations, field directions and administrative messages are handled within the project’s authorization requirements.

SlabWorx’s current Vermont terms address applicable Vermont building codes, industry standards and manufacturer specifications. The project agreement also identifies governing law, jurisdiction and dispute-related provisions.

Assessment and site information

Our process begins with the affected asset, reported condition and intended result. Similar-looking conditions can have different causes. Relevant information guides the assessment and proposed scope.

As appropriate to the engagement, information-gathering methods may include visual observation, measurements, LiDAR scanning, thermal imaging, video, photographs and written site notes. Selection depends on the question, access, conditions and agreed service. Each engagement defines the relevant asset, analysis or verification purpose and deliverables. Proprietary procedures and internal technical processes remain confidential.

Scans and measurements help document geometry; imagery and video preserve visible conditions; thermal information can identify patterns for further investigation; and site notes record observations and context. Findings reflect the available evidence and the limitations of the selected methods, including access to concealed conditions.

An estimate may be prepared from sufficient information without a separate assessment visit. For assessment engagements, the applicable documents identify asset boundaries, collection activities, deliverables, fees, travel charges and payment or report-release requirements. Additional assets and broader work are addressed through the scope and authorization process.

Assessment services involve professional data collection and compilation, research-informed analysis and interpretation within the agreed scope. The assessment agreement identifies the work and deliverables being purchased and the applicable fee allocation.

Assessment fees become due upon completion of the agreed site visit and data collection, unless the project agreement specifies otherwise. Fees attributable to the completed visit and data collection are earned when those services are performed and are nonrefundable, except where the agreement or applicable law requires otherwise. Remaining agreed deliverables are still owed and provided subject to the applicable payment and report-release requirements, including payment before report release where agreed.

Disagreement with findings, an unfavorable conclusion or unmet expectations outside the agreed scope does not, by itself, establish non-delivery or deficient performance. Once the agreed digital assessment deliverable has been provided, the assessment fee is nonrefundable, except where a refund is required by the agreement or applicable law. Concerns about an actually undelivered obligation or materially deficient performance within the agreed scope remain subject to review and the remedies required by the agreement or law.

Data analysis and verification services

Data collection, analysis and verification can be purchased as services in their own right, whether or not SlabWorx also performs construction work. The engagement defines the asset, question, collection boundaries, analysis and findings to be delivered. Depending on the scope, deliverables may include documented observations, measurements, organized site evidence, analysis or an assessment report.

For assessment and verification engagements, professional value includes obtaining relevant evidence, interpreting it within the stated scope and communicating findings and limitations. Verification addresses the identified asset, condition or agreed question. SlabWorx’s assessment and verification services are not represented as regulated engineering services or professional engineering certification. The actual scope and nature of work determine applicable licensing requirements; any work requiring professional licensure must be performed by an appropriately licensed professional or under a lawful exemption. Regulatory approval remains the decision of the responsible agency.

Where construction is also included, relevant records can support comparison of the performed work with the agreed scope and applicable specifications. These are related but distinct services, and the project documents identify which are included in the price.

Understanding the findings

An observation records what was seen, measured or otherwise collected under the stated conditions. Analysis interprets relevant information to address the engagement’s question. Verification compares specified conditions or work with the applicable scope, criteria or specifications. Keeping those functions distinct makes the findings easier to use and helps identify what additional information would meaningfully address an unresolved question.

Unless expressly included as a purchased deliverable in the signed scope or assessment or AssetGuard engagement, internal site photographs, scans, recordings, measurements, notes and analysis are retained as project records and are not automatically provided as a separate client deliverable. Relevant records may support quality review, account administration, dispute resolution and lawful collection activity, consistent with applicable privacy and disclosure requirements. This does not restrict access or disclosure required by the agreement or law.

Assessment payment covers the specified deliverables. Underlying raw files and internal working records are included only where agreed or required by law. Ownership, permitted use and third-party disclosure remain governed by the applicable permissions and legal requirements.

AssetGuard enrollment and services

AssetGuard enrollment begins with a request and confirmation of the appropriate service. Submitting an inquiry does not automatically book work, create a service contract or start a recurring plan. The applicable accepted proposal or service agreement identifies the property or assets, scope, deliverables, access arrangements, fees and any ongoing service.

Assessment, baseline documentation, field visits and continuing review may have different scopes. Review the selected plan and project documents for the activities included, any separately scoped work, the service period and the applicable payment and recurring-service terms. The accepted enrollment documents govern renewal, cancellation and refund arrangements; a general description of a plan does not replace them.

Monitoring and follow-up service commitments—including review frequency, included visits, response times, customer notifications and any obligation to arrange physical follow-up—apply only as expressly agreed in the service documents. Additional visits or services require the authorization specified in the agreement. A project record or change in recorded conditions does not, by itself, authorize a visit or create an additional response commitment.

Client and operational access is assigned for the relevant role, property or engagement. Use access only for the assets and activities authorized for the account. A client portal provides the information made available for that engagement; it is distinct from unrestricted access to internal working records. Purchased reports and other deliverables remain defined by the agreement.

AssetGuard records, models and condition reviews support assessment and follow-up within the selected service. The agreed scope identifies review activities and any physical visits or updates. A request, portal account or digital model alone does not establish an unlimited or continuously monitored service.

WorxSpaces use and permissions

Use WorxSpaces in accordance with the terms, permissions and account or workspace role applicable to the version and mode in use. Review the privacy information, applicable end-user license agreement and any separately presented Guest, upload, contribution or AI-processing disclosures before using those features. These company policies do not replace those terms or grant a broader content or training license.

Project observations and app-generated findings support decisions within their stated context. Consider the source information, scope and relevant limitations, and obtain appropriate project or professional review where needed. App access does not, by itself, expand a construction scope, warranty or AssetGuard service agreement.

Local project evidence, uploaded information and account records may require different management actions. Deleting an account and deleting evidence stored on a device are separate actions. Use the relevant app or account controls and published request process for the information involved. Any upload, contribution, recording or AI use remains subject to the applicable disclosures and permissions; an account action does not automatically describe the disposition of every local or previously shared file.

Access associated with an operational role is limited to the authorized workspace and activities. Account and subscription arrangements can differ from role-based access. For subscriptions purchased through Apple, manage subscription cancellation through Apple’s subscription controls; account deletion is separate from subscription cancellation. The applicable purchase terms govern billing, renewal and refund requests.

Privacy, permission and data-management questions can be raised through the support route presented with the app or the relevant project contact. Retention and deletion follow the applicable published terms, permissions and legal requirements rather than a new deadline created by this policy page.

Project lifecycle and deliverables

A project’s scope determines which activities and deliverables apply. The following framework explains how assessment, data services and construction work relate across the lifecycle:

1. Define the engagement. Identify the asset or work area, intended use, reported concern, requested service and agreed deliverables. Establish access, relevant limitations and payment requirements.

2. Gather relevant information. Select observations, measurements and other methods appropriate to the question and scope. Record context that affects interpretation, including the conditions observed and relevant access limitations.

3. Analyze and communicate. Relate the evidence to the agreed question or specifications. Distinguish observations from interpretations, identify material uncertainties and describe any further information or work needed.

4. Authorize and perform the work. Carry out included services and handle changes through the applicable written authorization process. Keep additional requests distinct from the work already agreed.

5. Review and hand off. Identify completion status, remaining included tasks, purchased deliverables and relevant care or return-to-use instructions. Apply the project’s inspection and payment provisions.

6. Follow up within scope. Use the applicable records to assess reported concerns, warranty questions and any separately agreed follow-up. Updated observations can inform review as conditions change.

The deliverables are those stated in the engagement. This framework connects the stages without converting a limited assessment into construction, an internal working record into a purchased report, or a completed project into an unlimited monitoring commitment.

Services and scope

Services may include new installations, repair, grinding and surface preparation, resurfacing, refinishing, sealing and related work identified in the project scope. The appropriate preparation, materials and method depend on the asset, substrate, intended use and agreed result.

The scope defines the area being treated, the service or system, preparation, exclusions and later included tasks. It distinguishes a localized repair from a larger installation or resurfacing system.

Included finishing, adjustments and cleanup remain part of the agreed work, including where they follow a payment milestone or depend on curing or access.

Changes and unforeseen work

Changes, additions, deviations and unforeseen work are handled under the applicable written change-order requirements. SlabWorx's current terms require approval in writing by both parties before commencement and state that verbal changes or field directives are not binding without written authorization.

Written authorization identifies the changed scope and applicable price or calculation, using the labor, equipment and material rates in the agreement where relevant. Scheduling effects and dependencies are addressed with the change.

When a concealed condition affects the proposed work, its implications are documented and addressed through the applicable change process before additional work proceeds.

Courtesy work may be offered at the discretion of SlabWorx or an authorized technician and does not establish an ongoing obligation. Requests outside the agreed scope are reviewed separately, authorized in writing and billed separately under the applicable change order or new agreement. A request alone does not authorize charges. Included project work and covered warranty remedies remain governed by the applicable agreement.

Consulting and permits

Consulting and permit-related services are defined separately where offered. Advice, document preparation, filing, agency correspondence, permit procurement and agency approval are different activities. The applicable scope identifies which responsibilities SlabWorx has undertaken.

The engagement distinguishes service fees from municipal or other third-party fees and identifies responsibility, payees, authorizations and prerequisites. Submission evidence and communicated commitments support the project record. Agency processing and approval remain separate from SlabWorx’s promised preparation or filing work.

Field documentation and review

Relevant records support the project from assessment through work performance, completion review and consideration of later concerns. They help identify what was observed, what was agreed, what work was performed and which items remain open.

SlabWorx maintains digital project records and, where included and supported by available data, uses modeling, simulations and follow-up observations to support assessments, warranty review, internal research and process improvement. Research and any training use remain within the applicable disclosed purposes and permissions. The scope and available information determine the follow-up and modeling relevant to each project.

SlabWorxOS, AssetGuard and FieldWorx form part of the field-service and project-information approach supporting project records, observations, review and follow-up. SlabWorx uses digital asset models and recorded condition data to support ongoing review and identify when updated observations or physical follow-up may be appropriate. The relevant engagement and available information determine their application to a particular project.

Our closed-loop approach connects the scope, field evidence, team review and disposition of identified issues. Operational systems may assist with organizing information, tracking status and supporting checks. Human judgment remains necessary, particularly when information is incomplete or observations conflict.

Team review considers the scope, relevant evidence and applicable specifications together. Findings can be explained, records corrected and material new information evaluated through the project-review process.

Completion and staged work

Completion, substantial completion, inspection and acceptance follow the applicable agreement. Project records distinguish completed work, remaining included tasks, unresolved concerns and outside-scope requests.

Projects may proceed through repair, curing, preparation, application, finishing and later adjustments or cleanup. The scope and applicable product instructions identify the stages and readiness requirements relevant to completion.

Unless expressly agreed as a binding deadline, proposed dates, arrival windows, durations and completion estimates are planning estimates. They may change because of weather, curing, site conditions, material availability or other project requirements. A reasonable schedule adjustment does not, by itself, establish an error or breach by SlabWorx. Material changes will be communicated through the project’s designated contact channels.

An agreed payment milestone and any later included work are administered together under the project agreement. Initial keep-off periods, further curing and remaining stages are identified separately where applicable.

Payment and account administration

SlabWorx’s project pricing reflects the agreed service as a whole, including technical assessment, planning, field expertise, data collection and analysis, documentation, quality review, materials and execution where included in scope. Pricing is not determined solely by hours spent on site. Investment in technology and process development supports service delivery. The agreed price and scope determine what is included.

Deposits, balances, due dates and interest follow the applicable agreement. SlabWorx’s current terms reserve the right, in the event of nonpayment, to suspend all work and remove equipment, file a mechanic’s lien, and seek recovery of legal fees and collection costs. These remedies are exercised subject to the agreement, applicable law and any required procedures.

Billing reviews the agreed payment terms, current payments, credits, approved adjustments and documented disputes. Identify the affected work and basis of a disputed amount through the project contact, and pay amounts otherwise due. Good-faith withholding permitted by law is handled accordingly.

Once a required notice has been validly provided, later courtesy reminders do not restart or extend the applicable contractual timeline. Further notices required by the agreement or law will still be provided. Delivery issues are recorded and addressed separately from an existing contractual due date.

During SlabWorx’s initial billing-reminder process, automated or prerecorded calls may be used where authorized and appropriate, up to two calls per day during permitted weekday business hours, with no weekend calls. Calls may be spaced further apart and stop when payment is confirmed or the applicable initial seven-day reminder period ends. Applicable consent, withdrawal, wrong-number, privacy and contact restrictions govern, including any lower permitted frequency. Payment reports and account discrepancies are reconciled before further reminders are pursued. This policy does not itself grant call consent or guarantee that every reminder will be sent. Reminders do not reset contractual due dates. Any later collection activity is separate and remains subject to the applicable agreement and law.

Billing may refer eligible accounts to outside collection providers or legal counsel following account reconciliation. Lien filings, litigation and any credit reporting follow their own applicable requirements. Billing may also route account status to the project or warranty team for review. Routine follow-up and service scheduling may be held only to the extent permitted by the agreement and law. Reports of defects or warranty concerns continue to be received and reviewed under the applicable warranty.

Refunds, credits and negotiated resolutions are documented with the applicable amount, method and agreed conditions. Account records distinguish proposed resolutions, accepted agreements and completed transactions. The actual agreement and legal obligations govern any refund or release.

Communications and account notices

SlabWorx does not make marketing calls. Contact purposes include responding to requested inquiries, scheduling, project and service communications, and account and billing administration. Public use of project photographs is a separate matter.

Routine project communication is paper-free using the supplied contact details. Keep those details accurate and notify SlabWorx of changes. Legally or contractually required delivery and formal service methods remain applicable.

Where automated dialing, artificial or prerecorded voice, AI-generated voice, recording or transcription is used, the activity is subject to the relevant disclosure and required permission. Communication purposes and permissions are addressed through the applicable intake or contact process. A website visit alone is not consent to automated contact or recording.

Delivery and available interaction records support communication administration. They are considered in context with the particular notice and contact record; an open or click alone is not treated as proof of identity or acceptance of changed terms.

Opting out of a communication channel does not cancel a balance, amend payment terms or prevent lawful collection action. SlabWorx honors applicable communication restrictions and uses other legally permitted methods for necessary account notices. Preferences and withdrawal requests may be communicated by email or other methods required by law.

Workmanship and product warranties

Every SlabWorx project carries warranty coverage under its applicable agreement unless an exception is expressly identified and disclosed to the customer in the project documents. Our standard one-year workmanship warranty is described in the standard contract terms; any project-specific coverage or extended warranty is stated in the agreed documents.

Warranty coverage is matched to the service purchased. For assessment, analysis, verification or other data-service engagements, the applicable agreement defines coverage for those services and their deliverables. Construction-performance coverage applies to the construction work and conditions expressly covered by the applicable warranty, rather than automatically attaching to an assessment-only engagement.

The current standard terms state: “SlabWorx provides a 1-year limited workmanship warranty from the completion date on all new installations and resurfacing systems.” Earlier or project-specific agreements may differ. Read the applicable warranty together with the other project terms.

Project-specific warranty coverage ranging from one to ten years may be available, depending on the project. The applicable duration, coverage, conditions, exclusions and any additional pricing are specified in the client’s agreement and associated scope, estimate or invoice. Extended coverage applies only when expressly included in the agreed project documents.

New extended or comprehensive warranty options require a written warranty schedule signed by both parties and incorporated into the project agreement. The schedule identifies the covered services, items and areas; start date and duration; covered conditions and exclusions; remedies and limits; customer maintenance duties; included inspections or visits and their frequency or request process; and any additional price. Coverage and service commitments are limited to that agreed schedule. This requirement does not alter coverage already agreed for an existing project.

Optional project specific coverage and maintenance

The items below are not included in the base warranty merely because they appear on this page. They apply only when expressly included in the client’s agreed contract, scope or invoice, with the coverage and limits stated there. This catalog describes possible optional extensions, defined performance coverage and service arrangements for project assessment; availability and suitability depend on the project. Existing coverage under the applicable base workmanship warranty remains intact, including any remedy that overlaps a listed example.

Project-specific terms identify the covered asset or area, condition or cause, applicable performance criteria, duration, exclusions, maintenance responsibilities, remedy and any additional price. Any departure from a standard exclusion must be expressly agreed in the controlling project documents. The examples are not findings that a particular condition is a workmanship defect.

Illustrative examples of coverage and maintenance that may be available include, but are not limited to, the items below. These examples are not automatically included. Only the coverage and services expressly stated in the client’s agreed project documents apply. This nonexhaustive list of possibilities does not make an agreed warranty or maintenance scope open-ended.

Basic five year option example

An expressly agreed Basic Five Year option may extend selected eligible workmanship coverage to a stated five-year period. Examples for project assessment include identified repair bonding, overlay adhesion, preparation-related separation and installation-related structural defects within the covered area. The project terms identify the covered failures and applicable cause, remedy and limits. Routine maintenance, finish renewal and additional aesthetic performance are separate unless expressly included.

Basic ten year option example

An expressly agreed Basic Ten Year option may provide a stated ten-year period for selected eligible workmanship conditions, such as specified repair interfaces, bonded resurfacing areas or installation-related structural performance. The longer term does not automatically broaden the covered categories, include every possible failure or remove an exclusion. Suitability, use conditions and any maintenance requirements are defined for the particular asset and system.

Comprehensive five year option example

An expressly agreed Comprehensive Five Year option may combine selected workmanship coverage with listed finish, coating, sealer, joint or other defined performance obligations over a stated five-year period. Examples may include specified appearance correction, identified coating adhesion, a defined sealer-performance condition or joint-treatment renewal. Scheduled inspections, cleaning, resealing or other maintenance are included only when the project documents expressly list their scope and frequency. Comprehensive describes the selected combination, not all-risk coverage.

Comprehensive ten year option example

An expressly agreed Comprehensive Ten Year option may combine selected longer-term workmanship and performance coverage with a defined inspection, condition-review, maintenance or renewal schedule over a stated ten-year period. Depending on the agreed system, examples may include identified coating or sealer renewal, joint maintenance, scheduled condition observations and specified corrective work. The agreement identifies each included service, its interval or trigger, quantity or area limits and responsibility for other upkeep. The ten-year label is not a promise of unlimited visits, repeated replacement or coverage for every cause.

These four descriptions are illustrative structures for project assessment and pricing, not fixed package specifications or confirmation that any particular option has been purchased. Each agreed option states its start date, duration, covered areas and conditions, remedies, limits, exclusions, maintenance requirements and additional price. The selected period follows that agreement rather than automatically restarting an existing warranty. The detailed categories below provide examples that may be considered for an expressly agreed option.

Possible coverage categories

Installation-related structural conditions. Defined loss of structural serviceability, separation or failure attributable to specified covered installation work; corrective work within the expressly identified structural scope.

Cracking and movement. Specified crack repair, recurrence of a repaired crack, opening of a defined repair, or a stated response to identified movement conditions. The agreement defines the location, cause, criteria and limits rather than covering all cracking, settling or substrate movement.

Substrate preparation and repair bonding. Specified preparation-related failure, loss of adhesion at an identified repair interface, patch separation, or failure of a defined bonded repair or resurfacing area.

Delamination and surface loss. Identified overlay or coating delamination, flaking, spalling, scaling, surface breakdown or material loss under expressly stated conditions. Coverage depends on the agreed cause and performance requirements.

Surface wear and durability. Defined abrasion or wear performance, premature loss of an agreed surface function, or durability requirements for specified use, traffic and exposure. The agreement establishes the applicable benchmark and period.

Color and visual appearance. A specified color range, matching standard, discoloration condition, staining response or appearance correction beyond any baseline obligation. Sample references, tolerances, exposure and remedy are defined for the project.

Texture finish and gloss. Specified texture consistency, finish characteristics, gloss level, visible application marks or a defined aesthetic adjustment. The agreement distinguishes the promised result from accepted natural variation.

Coatings and sealers. Specified adhesion, peeling, blistering, film integrity, finish retention, application-related failure or protection performance of an identified product system. Product warranties and SlabWorx obligations are identified separately.

Specified moisture performance. Defined water-resistance, moisture-management or expressly promised waterproofing performance for an identified area or system. Test or acceptance criteria, exposure and responsibility for surrounding conditions are stated in the project terms.

Joints edges and transitions. Specified joint treatment, sealant adhesion, edge repair, transition integrity, or repair at identified interfaces, with the covered materials and movement conditions defined.

Drainage and slope performance. Expressly included drainage components, identified water paths, slope criteria or correction of a defined ponding condition within the contracted work. The scope distinguishes those obligations from surrounding drainage systems.

Project-specific repairs and exposure conditions. Defined repairs to identified steps, slabs, countertops, walls or other scoped assets; specified recurrence correction; or a particular performance response under expressly agreed seasonal, chemical, freeze-thaw or other exposure conditions. Such conditions are covered only to the extent the project documents expressly provide, including any agreed modification of an otherwise applicable exclusion.

Possible maintenance and follow up services

Maintenance arrangements can identify scheduled services separately from defect remedies. Depending on the project, expressly included services may comprise:

Scheduled inspections and condition reviews: visits or remote reviews at an agreed frequency, with the observations, records or findings to be delivered identified.

Cleaning and surface care: specified cleaning services, compatible product guidance or treatment of defined deposits and residues within stated limits.

Resealing and recoating: planned preparation and reapplication of a specified sealer or coating to an identified area, with the interval or condition-based trigger stated.

Waxing and finish upkeep: compatible waxing, polishing, buffing or other specified finish maintenance where appropriate to the installed system.

Joint and sealant renewal: inspection, removal or replacement of identified joint treatments or sealants under a defined service scope.

Defined touchups and minor repairs: expressly included aesthetic touchups, localized patching or other small-area work, with the number, area, materials or service allowance specified.

Seasonal care and use guidance: agreed seasonal reviews, preparation or care services and project-specific guidance for relevant weather, traffic or exposure conditions.

Updated documentation and follow-up: agreed photographs, measurements, condition updates or findings supporting the purchased assessment or maintenance service.

The agreement distinguishes scheduled included maintenance, remedies for covered warranty conditions and separately priced additional work. It states the service period, frequency or request process, included quantities or areas, access requirements and any renewal price. Optional maintenance is not unlimited upkeep, and purchasing it does not reduce remedies already provided by the applicable warranty. Additional work follows the written authorization process.

Manufacturer warranties for proprietary products apply to product materials under the individual manufacturer’s terms. Product coverage and SlabWorx’s workmanship coverage are evaluated under their respective documents.

For touchups, patching and repairs, the current terms limit coverage to the specific repaired area rather than adjoining materials or substrates. The project scope and repair record identify the relevant area.

Warranty coverage, commencement and duration remain governed by the applicable written warranty. Billing status and service scheduling are reviewed under the agreement and law; collection referral is not an automatic cancellation of warranty coverage.

Discretionary courtesy touchup

For eligible aesthetic-overlay projects, SlabWorx may authorize one no-charge courtesy touch-up. Eligibility, scope and timing are confirmed for the individual project, considering curing, weather and site conditions. This courtesy does not replace or limit covered warranty remedies.

Exclusions and existing conditions

The current project terms identify exclusions concerning defects or failures caused by movement, settling or cracking of existing substrates or soil; hydrostatic pressure, erosion, water intrusion or freeze-thaw cycles; heavy mechanical impact, chemical exposure or misuse; and work by others over or adjacent to repaired areas. They also address repairs or resurfacing on degraded or unstable existing concrete. The actual agreement and relevant evidence govern application of those provisions.

Review distinguishes contracted work, such as an included drainage component, from surrounding systems. Original conditions, as-built work and later changes are evaluated for their relevance to the reported condition and the applicable exclusion.

Project-specific limitations and narrower coverage arrangements are addressed in the appropriate agreement before the affected work. Any substrate-risk assessment considers the identified condition, proposed approach and applicable specifications.

Concrete appearance and sealer performance

SlabWorx’s current terms address natural variation in concrete color, texture and finish; minor cracking; small surface imperfections; air pockets; trowel marks; and imperfect uniformity. They also address structural performance, environmental factors and salt exposure. Finish expectations and coverage are evaluated under those applicable project terms.

Professional evaluation compares the observed condition with the agreed scope, applicable specifications and relevant evidence. The nature, extent and cause of a condition inform the review.

Sealer review depends on the installed product, preparation, application requirements, cure conditions and promised purpose. Products may differ in sheen, water-beading behavior, color effect and maintenance needs. One visible characteristic alone is not a universal test of installation quality. Waterproofing is included only where expressly promised by the applicable specification or agreement; a water-resistance description alone is not that promise.

Reporting a concern

Follow the inspection and written-notice requirements in your project agreement. SlabWorx’s current terms require inspection within three calendar days of completion and written concerns within that period; they provide that failure to give notice constitutes acceptance as stated in the agreement. Submit apparent concerns promptly through the designated written project contact.

The initial three-day inspection and concern-reporting procedure does not automatically eliminate applicable warranty coverage for a later-discovered defect. Such concerns are reviewed under the written warranty, its conditions and exclusions, and applicable law. The agreed payment terms remain unchanged.

Provide the project reference, affected location, description and available supporting records. Photographs can assist review. Where they cannot reasonably be supplied, a description, existing records or an appropriately arranged inspection may provide an alternative. Identify urgent safety or damage concerns promptly.

A human reviewer considers the relevant records, agreement and any conflicting evidence, identifies further information needed and explains the finding. Material new information can be submitted for review through the project contact.

Reviews and lawful complaints

SlabWorx welcomes direct communication about concerns and evaluates them against the project record. Nothing in these policies restricts honest reviews, opinions or lawful complaints. SlabWorx reserves its legal rights concerning actionable false statements of fact and other unlawful conduct.

Care curing and return to use

Care and return-to-use instructions are product- and system-specific. They distinguish applicable no-use periods, limited-use stages, further curing and maintenance. Follow the instructions for your project and the applicable manufacturer requirements.

Cleaning, wiping, waxing, chemical, steam, traffic and winter-care guidance depends on the installed system. Confirm compatibility before using a treatment or exposure that is not addressed in the applicable instructions.

The handoff identifies remaining included work, relevant use restrictions and applicable care information. Direct questions to the project contact before a proposed treatment or use where clarification is needed.

Site access and conduct

Provide the access, preparation and cooperation identified in the project documents. Communicate material site or access changes promptly so their effect on the work can be addressed.

Technicians and team members may report customer conduct or site concerns to management. Management evaluates the conduct, circumstances, evidence and any immediate risk. Threats, harassment and dangerous conditions are taken seriously and may require appropriate safety measures under the agreement and law.

Suspension, equipment removal or termination follows the basis and procedures required by the agreement and law, including notice and cure where required. Management considers continuing site-safety obligations. Ordinary disagreement and good-faith complaints are handled through review rather than treated as prohibited conduct merely because they were reported.

Work area protection and preparation

Protection and dust-control measures follow the agreed project scope. Where standard work-area protection is included for surface preparation or refinishing, it provides reasonable protection of adjacent floors, cabinetry, walls, fixtures and finished surfaces within the immediate work area, together with standard dust-control measures and cleanup appropriate to the work.

Standard protection reduces project dust and debris; it is not a dust-free containment system. Optional enhanced property-protection measures, such as additional containment or isolation beyond required safety controls, are defined in the applicable scope. Legally required safety measures, including applicable dust-exposure controls, are required independently of any optional protection upgrade. Dust, odors or vapors may move beyond the immediate work area during some phases. Access to the affected area may be restricted during preparation, application and curing according to the project requirements.

SlabWorx is committed to performing work in accordance with applicable OSHA requirements, engineering requirements and worksite standards. Reported compliance concerns are reviewed against the applicable requirements and project records.

Before work begins, review the agreed preparation and access instructions. Remove valuables, fragile items and sensitive belongings from the affected areas identified for customer preparation, and identify surfaces or items requiring special protection. Customer-requested packing, relocation and enhanced property protection beyond required safety controls are included only when expressly listed in the scope; otherwise, those preparation tasks remain the customer’s responsibility. SlabWorx’s agreed standard protection and legally required safety controls remain its responsibility. Advise the project contact of relevant occupancy or access concerns and follow applicable use, ventilation and reentry instructions. Additional optional protection requests are addressed through the scope and change-order process.

These precautions and disclosed work conditions do not waive responsibility for property damage under the applicable agreement and law.

Field research and improvement

SlabWorx's approach includes learning from field conditions, appropriate testing, documentation and review. These activities can support evaluation of methods and process improvement without replacing the service the customer agreed to purchase.

Experimental treatment, destructive investigation, additional testing or a material departure from the agreed method requires appropriate disclosure, authorization and any required change order before proceeding. Research and improvement activities remain aligned with the agreed scope and workmanship obligations.

Human and system-assisted review supports continued evaluation and improvement. Relevant new evidence informs that process.

Project information and optional public use

Project information is handled within the applicable agreement, permissions and law. Recording, processing, research and public publication are distinct uses. Ownership and permitted use of customer materials remain governed by the relevant terms and permissions; this policy does not authorize outside-provider AI training.

Public marketing use of project media is optional and requires separate, explicit permission for the proposed use. Internal project documentation does not itself authorize public marketing. The permission identifies the media and intended use; customer names, identifiable addresses, faces, testimonials and other identifying details require express authorization. You may decline permission or communicate a withdrawal request through the project contact. Media review considers visible identifiers and context, not only printed names.

Questions about project information, privacy or public-media preferences may be raised through the project contact. Information use remains subject to the applicable project purposes, disclosures, permissions and law.

The practical aim throughout this approach is a clearer project record: defined scope, relevant evidence, documented changes, identifiable responsibilities and a usable route for questions. No assessment method or review process eliminates every uncertainty. The agreed work, governing documents and available evidence remain the basis for decisions.